DHHS Contract Supervisor
Department: Early Childhood Services
Responsible to: ECS Director
- Responsible for the development, supervision, coordination, and implementation of the Department of Health and Human Services contracted services to promote child safety, provide parent education and support child development.
- Ensure quality program service delivery.
- Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.
- Provide supervision and monitoring of DHHS contract staff.
- Provide ongoing monitoring of DHHS contracts and requirements.
- Support the staff and family by identifying resources which will assist them in meeting documented needs or requests.
- Make all efforts to assure the safety and well-being of all program participants and staff.
- Provide supportive parenting instruction to parents during visitation and parent education during in home services.
- Provide staff with support and resources to insure positive family relationships. - Provide staff with knowledge of parenting skills to assists parents in understanding how to provide a nurturing environment.
- Provide staff with education on their ability to demonstrate appropriate responses to children and families that have experienced physical & emotional abuse, neglect violence, substance abuse, and mental health concerns and strive to provide resources that address those issues.
- Provide various resources to staff to assist families in understanding parent/child interaction skills, parent education skills, and life/home management skills.
- Follow interview procedures when a staff vacancy occurs.
- Facilitate a comprehensive orientation for new staff.
- Perform 90 Day and Annual Performance Evaluations.
- Support staff as they advocate for families as deemed appropriate and make appropriate referrals and/or contact for resources with other professionals and agencies.
- Work with staff to help parents to develop an action plan that identifies appropriate interventions for a child that needs individual support.
- Provide testimony in court as requested by DHHS.
- Work effectively with ECS Director in meeting contract monthly, quarterly and annual goals and objectives.
- Accurately complete required program documentation and record keeping in a neat and timely manner.
- Recruit families and promote agency programs within the community.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- All other duties as assigned.
Education and Experience Qualifications:
- Bachelor’s degree with a major in one of the following human services areas: social work, sociology, psychology, family ecology, consumer/community services, family studies, family and/or child development, guidance/school counseling, counseling psychology, or criminal justice.
- Minimum of two years’ experience with programs for children and their families.
- Minimum of five years supervisory experience. - Family Service Credential within 18 months of hire or first available session thereafter.
- Demonstrated ability to work cooperatively and collaboratively.
- Demonstrated ability as a strength based leader.
- Demonstrated ability to present information to groups.
- Possess a solid knowledge base with respect to child development and family services and seek to expand knowledge at every opportunity.
- Complete additional certifications as required. - Maintain confidentiality and code of ethics at all times.
- Must have Proficient Computer Skills (Word, Excel, Outlook, Internet)
- Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
- Successfully complete required background checks at time of hire and when requested.
- Shall provide written report by a physician stating their physical capability and freedom from communicable tuberculosis.
- Must have good communication and organizational skills, and be able to work effectively with people.
- Must be self-directed and able to multi-task in a fast paced environment.
- Must possess the ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frames.
- Must be willing to accept new challenges.
- The ability to navigate and effectively resolve conflict.
- The job duties require a working cell phone for accessibility to supervisors, clients, or co-worker or to enhance personal safety while away from the office location. The agency will provide a cell phone as needed.
- Must comply with Agency tobacco free and drug free policies.
- Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.