WIC Clerk / Technician Supervisor

Location: Midland
Full Time

General Responsibilities:
- Assist with the development, implementation and coordination of the overall activities for the clerk/technical area.
- Ensure quality program service delivery.
- Protect the privacy of customers/families and hold in confidence all information obtained in the course of services.

Specific Duties:
- Perform all clerk typing, benefit issuance and complete intake information for WIC program.
- Maintain customer MI-WIC data as required by the agency, local, state and federal regulations.
- Answer telephones, set up WIC appointments and do basic intake.
- Data input into MI WIC system.
- Provide blood level checks for lead and iron, height and weight screening, and input client data into MI-WIC system.
- Greet customers, secure necessary information, and ensure that they are processed in a timely manner.
- Responsible for implementing state WIC-EBT procedures and maintaining EIC-EBT card log.
- Assist WIC Coordinator with random MI-WIC audit reviews.
- Follow interview procedures when a staff vacancy occurs.
- Facilitate a comprehensive orientation for new staff.
- Perform 90 Day and Annual Performance Evaluations
- Supervise of clerk/technician staff.
- Maintain stock inventory logs including formula and lab materials/equipment.
- Be supportive to breastfeeding mothers and refer as needed for problem solving/support.
- Make necessary referrals based on customer/family needs.
- Document nutrition education completed by education boards/wichealth.org secondary education.
- Verify Medicaid eligibility as needed.
- Run/check immunization status of child by use of Michigan Care Improvement Registry (MCIR).
- Participate in personal and professional activities.
- Perform other duties as assigned.

Education and Experience Qualifications:

- Bachelor’s degree in Human Services field or Business Management preferred.
- Will consider Associates degree with supervisory experience.
- Must be familiar with various data collection systems and techniques.

Additional Requirements:
- Must have proficient computer skills (Word, Excel, Outlook, Internet)
- Must be accurate with attention to detail and possess problem-solving skills.
- Able to learn basic phlebotomy procedures.
- Ability to handle multiple tasks and relate to customers/families effectively and pleasantly.
- Maintain confidentiality and code of ethics at all times.
- Must have Proficient Computer Skills (Word, Excel, Outlook, Internet)
- Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
- Successfully complete Criminal History and Child Abuse/Neglect clearance procedures at time of hire and when requested.
- Shall provide written report by a physician stating their physical capability and freedom from communicable tuberculosis.
- Must have good communication and organizational skills, and be able to work effectively with people.
- Must be self-directed and able to multi-task in a fast paced environment.
- Must possess the ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frames.
- Must be willing to accept new challenges.
- The ability to navigate and effectively resolve conflict.
- Must comply with Agency tobacco free and drug free policies.
- Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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