Homeless Resource Coordinator

Full time
Location: Bay City

General Responsibilities:

-Assist homeless or nearly homeless individuals and families by providing a range of supportive services designated to promote housing stability.

-Provide eligible households with outreach, case management, and assistance in obtaining eligible benefits.

-Protect the privacy of customers and hold in confidence all information obtained in the course of service.

-Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

-Provide housing case management to homeless or nearly homeless households.

-Develop and maintain positive relationships with service providers, landlords and participants.

-Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant’s stated goals.

-Work with households to identify potential eligibility for mainstream resource benefits (e.g. TANF, VA benefits, Social Security, Bridge Card, Medicaid, etc.) and assist in program enrollment.

-Conduct housing searches with participants designed to assist in locating, obtaining and retaining housing.

-Perform housing inspections on all potential rental units.

-Conduct data collection and evaluation via the Homeless Management Information System (HMIS) and FACSPro.

-Attend local Continuum of Care meetings and provide program reports as needed.

-Travel throughout service area, utilizing an agency-provided cell phone to enhance personal safety while away from the office location.

-Overnight travel may be required for trainings.

-Perform other duties as assigned.

Education, Experience and Additional Requirements:

-Must possess a minimum of a Bachelor’s degree. Human service experience preferred.

-Knowledge of case management software, such as HMIS, preferred.

-Must have proficient computer skills (Word, Excel, Outlook, Internet).

-Knowledgeable of delivering quality programs in a multi service setting.

-Strong communication and organizational skills to work as a team player in a fast paced environment

-Must have reliable transportation, valid driver’s license, Chauffer’s license, provide proof of insurance, and pass State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.

-Must be self-directed and able to coordinate the completion of assigned tasks and be willing to accept new challenges on a daily basis.

-Must comply with Agency smoke free and drug free policies.

-Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Submit Resume
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Please fill out the electronic application and submit resume on the careers page OR submit via mail to

Human Resources Director--Outreach
Mid Michigan Community Action Agency
PO Box 768
1574 E Washington Rd
Farwell, MI 48622

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