“The secret to growth is helping others grow.” Julian Hall
It is a privilege and honor to help others grow while working in the Community Action network. We strive to identify opportunities to expand our ability to serve and to overcome obstacles. In my 30 plus years with the agency, I have rarely seen two years that look the same. This past year has been extraordinary as each of our departments have worked diligently to prepare for growth in programs and staff numbers while strengthening and enhancing our infrastructure.
“Somewhere along the way, we must learn that there is nothing greater than to do something for others.” Martin Luther King Jr.
In Fiscal Year 2019, we maintained our quality programs surpassing many goals and outcomes. We received outstanding scores on monitoring reviews and audits, and overall, served more individuals than planned. As we identified growth needs for the agency’s programs, we sought new funding sources as well as secured expansion support. Moving forward in the new year, we will have the ability to assist more young children and families through Early Head Start, increase and intensify our services to support homeless veterans, create educational classes on home energy conservation, and increase free tax assistance to seniors.
“Helping others in need is not only a responsibility of life; it is what gives meaning to life.” Mollie Marti
It takes special and skilled people to make community action work. In the past year, I have proudly watched our staff excel in their roles. They have recruited new employees that are full of energy and ideas, created internal and external partnerships resulting in teamwork at high levels, developed and enhanced service delivery methods, and conducted more community outreach resulting in expanded resources. Due to program and financial growth, we have also created several new jobs expanding the economic base in our communities.
“An empowered organization is one in which individuals have the knowledge, skill, desire and opportunity to personally succeed in a way that leads to collective organizational success.” M. Shawn Covey
With this year’s accomplishments as described throughout this report and our impending growth, we will continue to consider all the logistics that make our programs work, as well as the infrastructure needed to support this progression. This includes physical space to operate our programs, development of new sites, expansion of technology systems, purchase of new vehicles, and enhancement of administrative capacity. It has been and will continue to be all hands-on deck as our program staff work closely with Human Resources, Finance and Operations to make sure that new and expanded programs roll out with all systems good to go. It is never without growing pains, but we are nothing if not persistent. Persistent in our vision, persistent in service delivery, and persistent in our effort to empower our customers on their path to self-sufficiency. All in a day’s work.
Jill Sutton, Executive Director
1574 E Washington Road
PO Box 768
Farwell, MI 48622
2300 E Ludington Drive
Clare, MI 48617
337 Lemke Street
Midland, MI 48642
14330 Northland Drive
Big Rapids MI 49307
240 E Church Street
Reed City, MI 49677
271 E Apple Ave
Muskegon, MI 48442