 Annual Report 2009 Serving Our Communities 
Community needs can vary from town to town, family to family, or person to person. When planning our programs and service delivery, it is critical for us to remember these differences. This past year, we have completed several exercises to ensure that we can meet the needs of our communities to the best of our ability.
Every three years, we conduct a comprehensive Community Needs Assessment to evaluate the needs of our consumers—this was completed in 2009. We asked them directly for input as well as gathered feedback from our partner agencies and area leaders to provide the most inclusive viewpoint. Secondly, we are finalizing an agency-wide Strategic Plan. Information was gathered from administrative and program staff and the Board of Directors. They viewed our current programs, outcomes of the Community Needs Assessment, and developed specific goals for our future. Lastly, our departments conduct assessments of their services throughout the year to identify program participant’s needs and develop their services accordingly. Through a comprehensive approach of assessing community needs, we are able to align our services accurately and efficiently. This was the key to planning our fast paced growth this past year as a result of the American Recovery and Reinvestment Act. We were fortunate to receive significant increases in funding, but had to determine how to best use the funds for our local area. We will continue to strategically plan our services and evaluate the effectiveness of our programs. If you have suggestions to offer, please feel free to let us know by emailing us at [email protected]. Thank you for your on-going support as we continue to enhance the lives of our consumers by providing resources and opportunities promoting self sufficiency and successful futures. Jill Sutton, Executive Director
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